You'll first want to pull up your order. If you placed your order while logged in to your Tocopower account, log in and choose Your Account from the drop-down menu under your username. Select Orders from the left-hand side on your Account page, and find the order you'd like to update from your Order History.

YOU CAN TRACK YOUR ORDER HERE
The delivery carrier usually tries to deliver your package 3 times before they return it to the warehouse. To avoid delays in delivery, we recommend that you make yourself available to sign for your signature-required package. To make sure you get your order, you might need to sign for your package at the time of delivery.

If you have this kind of issue, please contact us immediately via support@tocopower.com

If you don't receive your order: Contact our support within 14 calendar days from your latest expected delivery estimate. To find your missing package, you must follow up at the shipping address you provided. If you’re still unable to locate the package, contact our support within 14 days of delivery.